Refund Policy

At Takonut, we strive to ensure our customers are satisfied with their orders. However, we understand that situations may arise that require refunds. Please review our refund policy below:

​

Eligibility for Refunds

1. Food Quality Issues: If there is a proven issue with the quality or safety of our food, such as contamination or improper preparation.

2. Order Errors: If your order was incorrect (e.g., missing items or wrong items delivered).

3. Late Deliveries: If a delivery is delayed significantly due to our fault and the food is no longer consumable.

 

Conditions

• For Walk In Customer: Refunds are only applicable if the refund request made within [24 hours] of purchase. 

• For Online Reservations Customer: Refund policy is governed by our [Food Truck Reservation Policy for Events].

• Evidence (e.g., photos, order receipt) may be required to process a refund request.

• Refunds will not be granted for preferences (e.g., taste not to your liking) unless it concerns a quality issue.

 

How to Request a Refund

• Email us at takonut.my@gmail.com with the subject line “Refund Request.”

• Provide the following details:

  • Your name and contact information.

  • Order date and receipt number.

  • A brief explanation of the issue.

  • Supporting evidence (e.g., photos of the product, delivery receipt).

 

Processing Refunds

• Refunds may take [7 business days] to process.

• Refunds will be issued via the original payment method unless otherwise stated.

 

Exclusions

• Items that have been partially or fully consumed.

• Issues not reported within the specified refund period.